Unusable service

It’s impossible to setup the root password using the control panel in the client area. I had to figure out how to do it myself while being locked out of my server. It’s impossible to open a ticket because some credits are needed but no idea how to get those credits. Now the client area is unresponsive maybe offline, my server is also unresponsive and probably offline, and there is no way to restart it or access to it. No idea how to access virtualizor, and it is offline anyway. No support whatsoever.